FOUNDATION
10 YEARS · MULTIPLE MIDWEST MARKETS
Nightclub Management
Leadership, personnel, sales, events, customer psychology, conflict resolution, and consequential decisions made while the pressure was real.
WHAT DO I DO?WRONG QUESTION.WHAT NEEDS DONE?
MEMPHIS, TENNESSEE · 16+ YEARS OF EXPERIENCE
JOSEPH COLE
BURGESS
NO JOB TITLE CAN TELL YOU WHAT I DO.
I didn't quit one life to start another.
I stacked one capability on top of another.
Operations Leader / Logistics Professional / Entrepreneur
Business Builder / Brand & Digital Strategist
I lead people, move time-sensitive operations, build businesses and brands, solve technical problems, and turn ideas that begin as conversations into something real.
ONEOPERATORMANYCAPABILITIES
16+Years leadership, operations & logistics
10Years nightclub management
6+Years courier & dispatch · current
NOWFounder, operator & business builder
DON'T GIVE ME A LANE.DON'T GIVE ME A LABEL.PUT THE PROBLEM ON THE TABLE.
THE PERSON BEHIND THE WORK
Difficult to put
in one box.
Today, I am simultaneously a logistics courier and dispatcher, entrepreneur, business builder, digital media operator, brand developer, and technology problem solver.
My foundation includes 10 years managing nightclubs across the Midwest and more than six years—and counting—in hands-on courier and dispatch operations. Along the way, I expanded into entrepreneurship, digital media, branding, marketing, websites, customer experience, technology, and AI-assisted business development.
I have spent most of my professional life in environments where results are immediate and accountability is unavoidable. That taught me to lead people, execute under pressure, communicate clearly, solve problems without waiting for perfect conditions, and take responsibility for the outcome.
I take ideas that start as conversations and figure out how to turn them into something real.
I STACKED ONE SKILL ON TOP OF ANOTHER
Not replacements.
Layers.
Every chapter added another operating capability. The industries changed. The responsibility to make things work never did.
EXECUTION
6+ YEARS · CURRENT
Courier & Dispatch
Hands-on delivery, dispatch coordination, routes, deadlines, chain of custody, customer communication, and real-time field problem-solving.
OWNERSHIP
ENTREPRENEUR · CURRENT
Business Building
Taking ideas from conversation to strategy, brand, service, system, customer experience, and practical execution.
EXPANSION
BUILDING WHAT COMES NEXT
Technology & AI
Websites, digital products, support systems, troubleshooting, automation, and AI-assisted workflows that let small operations perform bigger.
THE RECORD
Different arenas.
Same standard.
Understand the objective. Organize the moving pieces. Communicate clearly. Solve what goes wrong. Finish the job.
6+ YEARS · CURRENTMEMPHIS METROPOLITAN AREA
Logistics Courier & Dispatcher
FIELD EXECUTION · DISPATCH COORDINATION
I currently work on both sides of logistics: personally executing time-sensitive assignments in the field and coordinating the drivers, routes, customers, deadlines, and changing priorities behind them.
I know what makes sense on the dispatch screen because I still have to make it work from behind the wheel.
View responsibilities +
- Execute local and regional courier assignments while also working in dispatch and logistics coordination.
- Coordinate same-day, scheduled, rush/STAT, after-hours, long-distance, and time-sensitive deliveries.
- Dispatch drivers according to location, availability, urgency, customer requirements, and practical route efficiency.
- Adjust assignments in real time when traffic, delays, changing priorities, or driver availability disrupt the original plan.
- Maintain clear communication, electronic proof of delivery, timestamps, verification, and chain-of-custody accountability.
- Make independent field decisions while balancing customer expectations with the realities drivers encounter on the road.
CURRENTMEMPHIS, TENNESSEE
Entrepreneur · Business & Digital Operations
STRATEGY · BRAND · SYSTEM · EXECUTION
Alongside logistics, I develop and operate independent ventures across operations, technology, branding, marketing, customer experience, and business development.
Give me a problem, an objective, and room to work, and I will research what I do not know, identify what matters, and build a practical way forward.
View responsibilities +
- Take concepts from idea to strategy, brand, system, and execution.
- Develop positioning, messaging, advertising concepts, websites, digital experiences, and customer-facing materials.
- Use AI for research, development, creative production, documentation, troubleshooting, and workflow improvement.
- Turn complicated technical problems into straightforward customer-support resources.
- Identify where technology can remove unnecessary work and improve the customer experience.
- Direct creative and operational development across several traditional business disciplines.
APPROXIMATELY 10 YEARSMULTIPLE MIDWEST MARKETS
Nightclub Management & Hospitality Operations
PEOPLE · EVENTS · REVENUE · PRESSURE
A decade managing fast-moving nightlife operations became an unconventional—and invaluable—education in leadership, operations, sales, marketing, customer service, events, psychology, and accountability.
A packed nightclub does not give you until Monday morning to schedule a meeting about a problem. You make the decision now.
View responsibilities +
- Managed day-to-day and nightly venue operations across different cities, teams, and customer bases.
- Recruited, trained, scheduled, supervised, and developed employees with different personalities and responsibilities.
- Coordinated events, entertainment, promotions, staffing, vendors, security, and operational requirements.
- Worked directly with owners, employees, vendors, entertainers, promoters, security personnel, and customers.
- Managed conflicts and sensitive situations while maintaining control of the larger operation.
- Balanced customer experience, staffing, revenue, reputation, safety, and execution simultaneously.
GIVE ME THE PROBLEM.I'LL GIVE YOU THE RESULT.
BUILD THE BUSINESS. BUILD THE BRAND.
MAEBmedia
Founder & Operator.
I built MAEBmedia from an idea into a functioning digital media and technology-focused brand.
I personally direct its concept, positioning, branding, website development, marketing, customer onboarding, documentation, technical support, troubleshooting, service communications, customer experience, and continued development.
IDEA→STRATEGY→BRAND→SYSTEM→EXECUTION
If I don't know something, I learn it. If something doesn't work, I diagnose it. If I see a better way, I build it.
OLD-SCHOOL WORK ETHIC. NEW-SCHOOL TOOLS.
Useful across
the operation.
Strategy matters. So does knowing how to execute when the plan meets real people, real deadlines, and real-world conditions.
Leadership & Operations
Operations Management · Team Leadership · Personnel Development · Scheduling · Process Improvement · Project Execution · Vendor Coordination · Crisis Management · Event Operations
Logistics & Dispatch
Courier Operations · Dispatch · Route Coordination · Same-Day Delivery · Rush/STAT · Driver Coordination · Chain of Custody · Electronic Proof of Delivery
Business & Entrepreneurship
Business Development · Strategic Planning · Customer Experience · Brand Development · Service Design · Client Relations · Small-Business Operations
Marketing & Creative
Brand Strategy · Advertising Concepts · Campaign Development · Copy & Messaging · Creative Direction · Website Strategy · Digital Experiences
Technology & AI
Generative AI · AI-Assisted Workflows · Digital Media · Remote Troubleshooting · Websites & Domains · Connected Devices · Technical Support
THE COMMON THREAD
Every chapter
required the same things.
- Understand people
- Understand the operation
- Recognize the real problem
- Make a decision
- Communicate clearly
- Adapt when circumstances change
- Take responsibility
- Finish what I started
DIFFERENT ENVIRONMENT. SAME OPERATOR.
Hands-on work.
Modern capability.
I haven't traded hands-on work for technology. I've combined them.
I can execute the work and coordinate the operation.
I can manage people and build the system.
I understand traditional business and emerging technology.
I can enter something unfamiliar and figure it out.
I know how businesses operated before everything became an app. I understand how businesses operate today. And I'm actively learning how they're going to operate tomorrow.
EVERYTHING I LEARNED—BUILDING WHAT'S NEXT.
Give me the problem.
I'll give you the result.
I'm not finished building my résumé. I'm still building the career behind it.
LET'S TALK